Troubleshooting
Any issue with our product? Here are the steps to resolve it.
Alumnes que tenen Lazarus bloquejat
Últimament esteu fent molt bon ús del Lazarus. També algunes famílies. Hi ha molta activitat.Molts heu après a bloquejar les pàgines dels vostres alumnes quan estan treballant. Això està molt bé. Només una observació. Quan ho feu es bloqueja per tots. El problema és si bloquegeu una web genèrica,...
Can I use email to reply to a ticket?
Email Integration with Support Tickets Yes! Email integration is one of the most convenient ways to manage your support tickets. How Email Integration Works • Reply to any support email to add to your ticket • Create new tickets by emailing our support address • Receive updates automatically via ...
Cómo usar Lazarus
Sobre el tema de filtros y seguimiento a los alumnos mediante LAZARUS, comparto la carpeta de buenas prácticas EdTech donde hay mini-tutoriales sobre cómo usar Lazarus.Resumo los pasos: Probar si el sitio web que necesito funciona o no (IMT Lazarus - Probando Filtros LAZARUS) Dependiendo de lo...
Error Available for specific video sites
Si al querer enviar dice el navegador “Available for specific video sites”, cambiar el flag de chrome así: On the Chrome browser address bar enter: chrome://flags/ Search for: "Connect to cast devices on all IP addresses". Change it from "default" to "enabled" and restart the browser.
Error de apps Tekman
Cuando da TEKMAN el error de CALLBACK, revisar la fecha y hora del dispositivo.
I created a ticket, when can I expect an answer?
Response Time Expectations Our support team is committed to providing timely responses to all customer inquiries. Here's what you can expect: Standard Response Times High Priority Issues: 2-4 hours (system outages, security incidents, data loss) Standard Issues: 4-8 hours (feature requests, con...
I don't find my answer in the knowledge base, what should I do?
Can't Find Your Answer? Don't worry! Our knowledge base is constantly growing, and we're here to help when you can't find what you need. What to Do Create a support ticket - This is the fastest way to get help Be specific about what you're looking for Include context about your situation Mentio...
I see a blue screen, what should I do?
Blue Screen Troubleshooting A blue screen (BSOD) is a critical Windows error that causes your system to stop. Here's what to do: Immediate Steps Don't panic - this is usually fixable Note any error codes displayed Restart your computer If it happens again, try Safe Mode Common Causes Hardwa...
MAC de dispositivos Apple IOS
Para comunicarse con una red Wi-Fi, un dispositivo debe identificarse en la red mediante una dirección única denominada Media Access Control (MAC, control de acceso a medios). Si el dispositivo utiliza siempre la misma dirección MAC wifi, los operadores de red y otros observadores pueden relacion...
My PC's fan makes a strange noise...
Computer Fan Noise Troubleshooting Unusual fan noise can indicate various issues, but most are easily resolved. Here's how to diagnose and fix the problem: Common Causes • Dust buildup - Most common cause of fan noise • Worn bearings - Fans can wear out over time • Overheating - System working ha...
What is a ticket? Is it the same as a request?
Understanding Support Tickets A ticket is our technical term for any support request, question, or issue you submit to our helpdesk system. Think of it as a digital record that tracks your interaction with our support team. Ticket vs Request Yes, a ticket and a request are essentially the same th...
What personal information are you tracking?
Privacy is important to you and to us. When you submit a ticket through our helpdesk, we just keep your name and email address and question you asked in our database. Nothing more unless you share it yourself during an interaction with us.
Workstations
Can I use email to reply to a ticket?
Email Integration with Support Tickets Yes! Email integration is one of the most convenient ways to manage your support tickets. How Email Integration Works • Reply to any support email to add to your ticket • Create new tickets by emailing our support address • Receive updates automatically via ...
Error de apps Tekman
Cuando da TEKMAN el error de CALLBACK, revisar la fecha y hora del dispositivo.
I created a ticket, when can I expect an answer?
Response Time Expectations Our support team is committed to providing timely responses to all customer inquiries. Here's what you can expect: Standard Response Times High Priority Issues: 2-4 hours (system outages, security incidents, data loss) Standard Issues: 4-8 hours (feature requests, con...
I don't find my answer in the knowledge base, what should I do?
Can't Find Your Answer? Don't worry! Our knowledge base is constantly growing, and we're here to help when you can't find what you need. What to Do Create a support ticket - This is the fastest way to get help Be specific about what you're looking for Include context about your situation Mentio...
I see a blue screen, what should I do?
Blue Screen Troubleshooting A blue screen (BSOD) is a critical Windows error that causes your system to stop. Here's what to do: Immediate Steps Don't panic - this is usually fixable Note any error codes displayed Restart your computer If it happens again, try Safe Mode Common Causes Hardwa...
My PC's fan makes a strange noise...
Computer Fan Noise Troubleshooting Unusual fan noise can indicate various issues, but most are easily resolved. Here's how to diagnose and fix the problem: Common Causes • Dust buildup - Most common cause of fan noise • Worn bearings - Fans can wear out over time • Overheating - System working ha...
What is a ticket? Is it the same as a request?
Understanding Support Tickets A ticket is our technical term for any support request, question, or issue you submit to our helpdesk system. Think of it as a digital record that tracks your interaction with our support team. Ticket vs Request Yes, a ticket and a request are essentially the same th...
What personal information are you tracking?
Privacy is important to you and to us. When you submit a ticket through our helpdesk, we just keep your name and email address and question you asked in our database. Nothing more unless you share it yourself during an interaction with us.